Returns or Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You have 30 days from the day you received your items to review, and if necessary, return or exchange your purchase from Nequis.
Your package must be postmarked no later than 30 days from the delivery confirmation from UPS, FedEx or USPS.
It is your responsibility to return the item(s) to Nequis with tracking confirmation for your return postage.
To complete your return follow the instructions:
1. Email us at email@example.com and request to return the items;
2. Send the items to our returns warehouse using a trackable service:
Nequis, 1603 Capitol Ave, 310, Cheyenne, WY 82001.
3. Email us the tracking number to firstname.lastname@example.org.
Refund will be issued as soon as we get the package and check the items.
There are certain situations where only partial refunds are granted (if applicable).
A. If your returned item is broken, damaged, ripped, torn, cut, or if any items are missing, then refund will only be granted for those items that are in original condition.
B. If you only return part of your items that you ordered then refund will be granted based on what you returned.
C. Any item not in its original condition, is damaged, ripped, cut or missing parts for reasons not due to our error.
D. Any item that is returned more than 30 days after accepting delivery.
We will always email you prior to granting a refund in these situations.
Any clothing item must be original and not worn, damaged, torn, washed or ripped otherwise refund will not be granted.
We do not accept returns or exchanges if:
Please follow these instructions when completing a return or exchange:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued to the original credit card used for a purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of a shipping error.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. We don't replace any item that is damaged, forced or broken when putting to together your items.
Nequis will send your exchanged item at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
Nequis will send you your exchanged item(s) within 2-7 business days of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.
We will only perform refunds or exchanges for the following reason:
You will be responsible for paying for your own shipping costs for returning your items. We do not supply a return shipping package. If you paid any shipping costs when you purchased from us this cost is non-refundable. If you receive a refund, the cost you may have paid to ship the item to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $20, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To request an exchange, please contact us at firstname.lastname@example.org. All returned items must be unworn and returned in their original packaging.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, thenpleaseget in touch with us within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at email@example.com and we'll let you know what your next steps are.