FAQs

Orders

Q. What currency are your prices listed in?

All products on our site are sold in U.S. Dollars (USD), but you will see the price in your country currency based on your location.

Q.   If I place my order today when does it ship?

With the significant volume of orders received daily, we strive to have all orders processed within 3-5 business days of purchase date. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing.  Depending on what type of shipping you selected your time to receive the order will vary.  Actual Shipping times also will depend on where you are located.

  1.  If you pick standard shipping - typically orders will ship within 2-5 (business days). Once Shipped takes 7-21 days to deliver.
  2.  If you pick priority shipping they will ship within 2-3 (business days) and delivery takes 3-7 days.
  3.  If you pick expedited shipping those will ship within 24-48 hours (business days)   and shipping takes 3-5 days to deliver.        

Below is an estimated timeframe for standard shipping once your item has shipped.  This doesn't include processing times. 

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  • All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
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    United States 5-20 Business Days
    Australia 10-25 Business Days
    Canada 10-25 Business Days
    United Kingdom 10-25 Business Days
    Worldwide 10-20 Business Days
              *** Note: above times excludes processing time

      If you have any issues receiving the order feel free to email us at wecare@nequis.com 

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      Q. How do I cancel or change my order?

      Unfortunately, due to our orders processing daily, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address, your order will ship to that address + be returned to the warehouse.  A new shipment will have to be generated + an additional shipping charges will apply.  

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      Q.  How do I get an exchange or refund?

      Please Refer to our Refund & Exchange Guidelines:

      • Any items(s) purchased online that you don't love may be exchanged or returned.
      • Merchandise returns within 30 days of purchase will be refunded to the original form of payment.  
      • Merchandise returned after 30 days may be exchanged or refunded in the form of a merchandise credit.  
      • Original shipping and handling fees are non-refundable.
      • Offers are subject to adjustments due to returns, cancellations, and exchanges.

       

      Q. HOW DO I EXCHANGE A CLOTHING ITEM FOR A DIFFERENT SIZE?

      If your clothing item (leggings/hoodie/shirt/etc.) doesn’t fit and you need to exchange for a different size, please follow these instructions:

      1. Make sure that you have not worn or washed your item (besides trying on);

      2. Email us at wecare@nequis.com and request to exchange the item;

      3. Send your unworn and unwashed items to Nequis, 1603 Capitol Ave, 310, Cheyenne, WY 82001.

      4. Email us the tracking number and the size you would like to make an exchange for.

      You have 30 days to exchange your item.

      Please Note: 

      – Always use a trackable service;
      – Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
      – If you have a question about your return, contact us at wecare@nequis.com. 

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        Q.  Will I be charged sales tax?

        Current law requires us to collect sales or other applicable taxes based on the order’s “shipped to” address. Nequis follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate and is labeled accordingly.

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        Q. What types of payments method do you accept?

        We accept the following forms of payment for online transactions: MasterCard, Visa, American Express, Discover, Apple Pay, Amazon Pay, and Paypal.

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        Q. I have questions regarding my order.  Who should I contact?

        If you have any questions regarding your order, please contact our Customer Care team. Contact us here or on our Facebook page

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        Shipping & Delivery

        Q. Having problems or can't find my tracking?

        While we do offer worldwide shipping, we only provide tracking for these countries: USA, AU, CA.  If after 14 days from the date of purchase and you still haven't received email confirmation you may request a tracking number if needed for the selected countries. 

        If you have any questions please reach out to wecare@nequis.com and we can do our best to help you.

        It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

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        Q. What could delay my order?

        During periods of increased demand, including holidays or new product launches, you may experience a delay in the shipment of your order.  We strive to ship available items within 2-10 business days of order submission.

        Please allow additional time for shipping, based on your preferred selected shipping method:

        – Standard free shipping – allow 3-6 weeks for delivery;

        – Expedited shipping – allow 3-14 business days depending on the method chosen at checkout.

        Nequis Fashion Jewelry

        Q. Where is your Jewelry Manufactured?

        Nequis manufactures jewelry in the United States + Asia. They are crafted for quality and assurance that when you receive them you will love and enjoy them for years to come.

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        Q. How do I care for my jewelry?

        Handle with care: the glass on your jewelry is fragile and can break. Handle with grace and caution.

        Avoid water: Always remove your jewelry before entering the water. Lockets are not waterproof.

        Polish: Our jewelry is made with real metals and will naturally tarnish with time. To keep it looking as good as new, gently rub all pieces with dry polishing cloth in a circular motion until the shine is restored. To polish your CORE sterling silver jewelry pieces, use a sterling silver polishing cloth.

        Remove: Take off your jewelry when using harsh chemicals, applying beauty products or perfume and avoid extreme heat or cold.

         

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        Nequis Clothing

        Q. How long will it take for my order to ship?

        Since we print all our custom clothing to order and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume. At this time most orders are shipping out between 2-5 business days from the date of the order.

        You will receive a shipping confirmation email at the address you provided which will contain either tracking information. USPS/UPS domestic usually takes 7-15 business days.

        If you have any issues receiving the order feel free to email us at wecare@nequis.com 

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        Q. How long will it take for my order to ship?

        Since we print shirts to order and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume. At this time most orders are shipping out between 5-14 business days from the date of the order.

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        Q.  Are the Custom Premium Leggings true to size?

        They are true to US sizing charts (check sizing chart here). If in doubt go one size bigger than you normally would wear to assure a good fit. 

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        Q. Can your leggings be worn for working out?

        Absolutely! Our leggings are designed to be stretchy and flexible enough for all activities, including workouts.

         

        Nequis Accessories 

        Q. The mug I received was broken, how can I get a new one?

        Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to wecare@nequis.com and we'll get you a new one out!

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